Table of Contents

Overview

Introduction

At Dunia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

What We Gather

Information We Collect

We collect information that you provide directly to us when you:

  • Create an account on our website
  • Make a purchase or attempt to make a purchase
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, reviews, or promotions
  • Contact us with questions or comments

The types of personal information we may collect include:

  • Name and contact information (email address, phone number, shipping and billing address)
  • Payment information (credit card details, billing information)
  • Purchase history and preferences
  • Information about your device and browsing behavior

Our Practices

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including payment processing
  • Communicate with you about your orders, account, or customer service inquiries
  • Send you marketing communications about new collections, promotions, and updates
  • Improve our website, products, and customer experience
  • Protect against fraudulent transactions and ensure site security
  • Comply with legal obligations and enforce our terms of service

Transparency

Data Sharing and Disclosure

We may share your personal information with third parties to help us operate our business and serve you:

  • Payment Processors: To process your transactions securely
  • Shipping Providers: To deliver your purchases
  • Analytics Providers: To help us understand website usage and customer behavior
  • Marketing Platforms: To send you updates about new arrivals and promotions

We do not sell your personal information. We may disclose information if required by law or to protect our rights and property.

 

Protection

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission
  • Secure servers and firewalls
  • Regular security audits and updates
  • Restricted access to personal information

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

 

Your Control

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: You may request to review the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal obligations
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Digital Footprint

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies help us:

  • Understand how visitors use our website
  • Improve user experience
  • Analyze traffic and performance

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the site may not function properly.

We use cookies to enhance your experience, understand how you use our website, and improve our overall performance.

Get In Touch

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please don’t hesitate to contact us:

Email: privacy@dunia.com
Phone: +216 XX XXX XXX
Address: Zone Industrielle, Tunis, Tunisia may be checked through an automated spam detection service.